1. Who We Are

novapad is operated at 106 E 6th St, Austin, TX 78701, USA.

As the data controller for your personal information, we are committed to protecting your privacy in accordance with applicable data protection laws.

For any data-related enquiries: support@novapad.co  ·  +1 (346) 345-0042  ·  Mon–Fri 9 AM–6 PM CT | Sat 10 AM–2 PM CT.

2. Data We Collect

Data You Provide Directly

• Full name and delivery address
• Email address and telephone number
• Payment details (processed via our payment provider — we do not store card data)
• Communications you send to our support team

Data Collected Automatically

• IP address and browser/device information
• Pages visited, click paths, and session duration (via cookies — see our Cookie Policy)
• Order history and on-site browsing behaviour

3. Legal Basis for Processing

Processing Purpose	Legal Basis
Fulfilling and delivering your order	Contract performance
Processing payment	Contract performance
Legal obligations (e.g. tax records)	Legal obligation
Sending order & shipping updates	Contract performance
Marketing emails (with consent)	Consent
Site analytics & improvement	Legitimate interest

4. How We Use Your Data

• To process, fulfil, and deliver your orders
• To communicate with you regarding your order or support enquiries
• To send marketing communications where you have opted in (you may opt out at any time)
• To comply with our legal and tax obligations
• To improve our website and the customer experience

5. Data Sharing

We do not sell your personal data. We share data only with trusted third parties as strictly necessary to operate our business:

• Shipping carriers — to deliver your order (name, address, contact number)
• Payment processors — to authorise your transaction
• Email and hosting providers — to operate our platform and communications
• Legal authorities — where required by applicable law

All processors are bound by data processing agreements to ensure protection of your personal information.

6. Data Retention

We retain personal data for as long as is necessary to fulfil the purposes described in this policy. Order and transaction records are retained in accordance with legal and tax obligations. Marketing consent data is retained until you withdraw your consent.

7. Your Rights

As a data subject, you have the following rights:

• Right of Access — request a copy of the personal data we hold about you
• Right to Rectification — ask us to correct inaccurate or incomplete data
• Right to Erasure — request deletion of your personal data
• Right to Restriction — ask us to limit the way we process your data
• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Object — object to processing carried out on the basis of legitimate interest
• Right to Withdraw Consent — at any time, for any processing based on consent

To exercise any of these rights, contact us at support@novapad.co. We will respond in a timely manner.

8. International Data Transfers

Where personal data is transferred internationally, we ensure appropriate safeguards are in place to ensure your data receives an equivalent level of protection.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this page periodically. For significant changes, we will notify you by email where required by law.

Questions? Contact us at support@novapad.co or +1 (346) 345-0042.