Shipping policy

Shipping Policy

Clear delivery timelines. Fast domestic shipping across the US.

Shipping Overview & Destinations

novapad ships exclusively to addresses within the United States. We do not offer international shipping at this time. All orders are processed and shipped directly from our fulfillment center located at 106 E 6th St, Austin, TX 78701, USA. Every shipment includes full tracking, and a notification email is dispatched as soon as your parcel leaves our warehouse.

Delivery Timeframes (US Only)

Phase Timeframe Detail
Order Cut-Off Time 2:00 PM CT Orders placed before 2:00 PM CT on a business day are processed the same day.
Handling Time 1–2 Business Days Time for our team to pick, inspect, and pack your order.
Transit Time 4–9 Business Days Estimated carrier delivery time across the US.
Total Estimated Delivery 5–11 Business Days From the moment you place your order to arrival at your door.

Business days are Monday through Friday, excluding US public holidays.

Shipping Costs

Domestic Shipping Cost

Free delivery on all US orders. No minimum order value. No exceptions.

The shipping cost displayed at checkout for US destinations will always be $0.00. We do not add carrier surcharges or handling fees after the fact.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. If you have not received it within 3 business days, please contact us:

Business Hours
Mon–Fri 9 AM–6 PM CT | Sat 10 AM–2 PM CT

Delays & Force Majeure

While we make every effort to meet our stated delivery windows, delays may occasionally occur due to carrier disruptions, extreme weather, or public holidays. In such cases, we will proactively notify you by email. Your tracking link will always reflect the most current status of your parcel.

Order Cancellation

We want you to receive your order as quickly as possible, which means our fulfillment team begins processing shipments shortly after they are placed.

  • Before Dispatch: You may cancel your order free of charge at any time before it has been handed over to the carrier. To cancel, please email us at support@novapad.co or call +1 (346) 345-0042 with your order number.

  • After Dispatch: Once an order has reached the "Dispatched" status and a tracking number has been issued, we are unable to cancel the shipment. In this case, please follow our Returns & Refunds Policy once the package arrives.

  • Refund Processing: If your cancellation is successful, we will issue a full refund to your original payment method.